Frequently Asked Questions
Do you sell and ship out of the U.S.A?
What kind of files does your package work with?
Yes, we sell and ship to almost any country.
Fixed length records in EBCDIC, ASCII or binary data allow our software to do an amazing job at sorting, reading and processing records.
Can I send you a sample tape or cartridge to convert?
What do you mean by refurbished drives? Aren't they just used drives?
Yes. We will convert the data and return a portion to you for your approval.
All drives we sell are refurbished.
Refurbishing usually includes but is not limited to:
- Cleaning the drive and replacing worn or damaged parts.
- Upgrading firmware.
- Checking head alignment and read/write compatibility to ensure that the drive meets specs.
Checking to ensure the drive meets general factory specs.
- Putting the drive through a burn-in process to help uncover problems.
What do I need to get read in or write tapes?
Our complete packages include a drive, controller card (Pertec or SCSI depending on the drive interface), software, a comprehensive manual, all necessary cables, and free technical support.
What kind of warranty do you have?
Our 9 track drives come with a 12 month warranty. Our cartridge drives come with a 9 month warranty.
I'm not sure what I need. Can you help?
Yes. Please call us or use the contact form on the
contact us page.
- Check out our information link and our news page for
other interesting items.